Claims representation abroad
If a person is injured abroad, the claim must be possible to report in the person’s own language. DFIM must therefore receive information about the agent’s claims representatives in EU/EEA countries in accordance with the Motor Insurance Directive (Fourth Directive).
the process
DFIM sends a template with the required information to the member.
The company completes the list and returns it to DFIM.
The company must also submit documentation from each claims representative as confirmation of the agreement.
A separate file must be submitted for each country.
The wording is optional, but for example:
“We would like to inform you that we accept the nomination from [xx] for [yy]. We confirm that the effective date for claims being handled by us is [date].”
DFIM can only create the agent code once all confirmations have been received.
The list of claims representatives must include::
Company name
CVR number or national registration number
Address
Email
Phone number